0191 481 4101 info@elswickpool.co.uk

ELSWICK COMMUNITY POOL AND GYM

terms & conditions SWIMMING LESSONS

 

  • Places are allocated on a first come first served basis. Demand can be high so prompt registration is advised. All parents and swimmers must agree and adhere to the Swim School Terms & Conditions and by accepting the booking you are saying you understand and agree to them,
  • A place cannot be confirmed unless an initial payment has been made,
  • If you book onto the wrong class a place will not be guaranteed and you might have to go back onto the waiting list depending on availability,
  • When you agree to the terms & conditions, you take responsibility for the fact that, should you answer ‘yes’ regarding any medical conditions you or your child might have, you’ve checked things out with your doctor before starting with us. This responsibility is passed on to any other responsible adult who might bring your child swimming,
  • Children progress at different speeds. You will be informed when your child is ready to move to the next level. However, the same day and time are not guaranteed,
  • We operate a no refund policy on all lessons, both groups and 1-1/ 2-1s, once they have been booked,
  • Sessions will not be credited for holidays, short term illness etc. for both group and 1-1 /2-1 lessons,
  • Bookings can be transferred to different days/times where spaces are available 
  • Elswick Community Pool and Gym has the right to cancel lessons where facilities become unavailable (e.g. pool failure/closure)- credit will be allocated,
  • Please note that while we make every effort to ensure continuity of instructors, we cannot guarantee that you will have the same instructor throughout,
  • The taking of photos is forbidden unless a “photo request form” has been completed,
  • Requesting to be added on the waiting list can be done online on our website or  in writing via email at info@elswickpool.co.uk
  • If your child has been placed on a waiting list, you will be contacted automatically via email when a place becomes available. If  we don’t hear from you, the child will be removed from the waiting list,
  • Our lessons are for 46 weeks of the year with a 3 x 2 week breaks at Christmas, Easter and the last 2 weeks of the school summer holidays,
  • Non payment of direct debits or block booking will result in your child being removed from the lessons,
  • Swimmers should be dropped off ready to swim at the entrance to the poolside in the shower area. Once swimmers are dropped off here, they will be assigned a specific area (depending on swimming lesson ability) to sit and wait for their teacher to come and collect them. At the end of the lesson swimmers will be returned to the shower area where all under 8’s must be met by their responsible adult,
  • From time-to-time Elswick Community Pool and Gym Swim School may update these terms by sending you either an updated version or notification of minor changes.

General Information

  • Group Lessons start from 4 years old and under 4 are parent and child classes,
  • Please ensure that lessons are paid for in full at time of booking.  Payments can be made by credit or debit card/cash at reception or online, 
  • Should children wish to swim prior to or after their lessons, a separate ticket must be purchased (under 8’s must be accompanied by an adult),
  • Children must change into their swimming costumes in the changing rooms. No belongings can be left in the changing rooms. These should be stored in lockers or with the parents.  Where belongings are left in changing rooms, 2 members of staff may remove belongings into a secure area if required,
  • Swim School does not accept responsibility for any damage or loss of property or articles left on the premises (whether being worn or left in the pool/ changing rooms) or within the grounds/car park of the premises. This also applies to the car park & parking. Please make sure you are parked in the allocated parking spaces only. Please do not park on any grassed areas.  Additional free parking is available at the Car Park on Elswick Road and Westmorland Road, 
  • No jewellery should be worn for health and safety reasons. Ear studs are permitted but these should be covered with small plasters,
  • The use of mobile telephones or cameras on poolside is strictly prohibited,
  • Parents of children under 8 must remain in the facility for the duration of their child’s swimming lesson in the spectator area and not on poolside,
  • All Instructors are Swim England or STA qualified, insured and experienced swimming teachers and hold the relevant RLSS & safeguarding certificates. We pride ourselves on our high Instructor to swimmer ratio, ensuring your child will receive above average attention. As some physical contact with your child is unavoidable all staff adhere to Safeguarding Procedures and are DBS checked. For any safeguarding concerns, please contact Suzie at suzie.robson@elswickpool.co.uk.

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Elswick Community Pool and Gym
Elswick Park
Beech Grove Road
Newcastle upon Tyne NE4 6RS


0191 481 4101


info@elswickpool.co.uk

Opening Hours

Monday to Friday 6am to 9pm
Saturday 8am - 5.30pm
Sunday 8am to 3pm

Our car park is accessed from Beech Grove Road. It does get busy at times but there's 'on street' parking just a short walk away on Westmoreland Road and there's a car park near the shops on Elswick Road.